Thursday, 04 February 2016 19:12

CSCs are your one-stop shop

The many administrative procedures that used to require visits to a variety of government departments can nowadays be taken care of at Citizen Service Centres (CSCs).

A CSC is one-stop-shop, offering multiple services. The centres adopt simplified procedures to provide a citizen-centric public service, which does not require time-consuming (and frustrating) processes.

Various documents can be processed at a CSC, without the need for citizens to visit multiple government organisations.

First established in Nicosia by the government in 2005, offices now also exist in Polis Chrysochous, Pelendri, Larnaca, Famagusta, Paphos and Limassol.

Limassol’s office was the second to open. It started off with 10 employees in October 2006 and now has 35. The centre has since expanded twice, now taking over the entire ground floor and the first floor of its location near Limassol’s old port.

Over 60 services

The centres provide over 60 services from seven different departments, which are the Road Transport Department, the Department of Social Insurance, the Welfare Benefits Administration Service, the Ministry of Education and Culture (student grants), the Civil Registry (services that are provided by District Administrations), the Ministry of Health (medical card, European Health Insurance Card) and the Land and Surveys Department (copies of cadastral plans).

They can issue certificates and documents such as identity cards, passports, vehicle registration documents and the renewal of road tax, birth certificates, driving licences, motor vehicle immobilisations, social insurance contribution records, certificates to those insured under the social insurance scheme, Medical Cards and European health insurance card.

They can also accept applications for benefits and allowances such as child allowances, sickness benefits, employment injury benefits, maternity pay and pensions.
Applications can be submitted for the following: passport, identity card, refugee identity card, registration on the electoral register/change of residence address of voters as well as various grants, allowances, benefits and pensions.

A busy place

On an average day, the office will receive about 1,000 people who need information and pick-up or drop-off applications and forms. Their staff answers over 500 phone calls using the latest technology at their call centre doing away with long waits.
There is also a free 4-digit Pan-Cyprian phoneline – 1434.

The centre is able to provide an increasing number of forms in English and is continuously encouraging the governmental departments to provide all forms to be available also in English.

Depending on deadlines and seasons, some services are more in demand during one time of the year than another. One upcoming project that is expected to keep the team very busy is the new student grants which will become available in January.

Award-winning quality

Excellent customer care is key at all the centres and in a recent survey of 400 companies by Cypronetwork, their services got top scores in terms of satisfaction levels for their dealings with the public.As Limassol’s supervisor Stavros Christofi explains, staff receive continuous training on customer service and the supervisors of the different districts hold frequent meetings in an effort to use unified procedures all over the island.

The centres’ employees all have access to an internal website where all procedures are listed. A similar website for public use is, though at present the information is only available in Greek.

A dedicated team

The centre provides non-stop service from 8am-5pm, thanks to a rota system whereby all staff members take their breaks at different times and no desk is ever empty.

During the renovation works in the Limassol office, the staff actually chose to continue their work uninterrupted, despite the dust and noise, often coming in on Saturdays to clean up and rearrange to be able to offer regular services on Monday, recounts Christofi about his dedicated team.

“We are here to help and try to do our best to be of assistance to all citizens who seek our support. We continuously strive to improve our services and are always open to feedback.”

More centres coming

The opening of two further centres is planned for 2016: one centre in the Kolossi area with about 10 employees and another big centre in Limassol with no confirmed location yet.

The offices are located at 21 Spyrou Araouzou Street near Limassol’s old port.

For details and assistance, the Limassol CSC can be reached by calling 25829129, 25305033, or 1434 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Article as published in the Cyprus Weekly of 29.1. 2016

Mary Anglberger

I’ve been travelling the world for over 20 years teaching English and am now taking time to follow my passion for photography and writing. I want to share all the things, events and people that have inspired and inspire me and spread those positive vibes all around.

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